Shipping Policy

Thank you for shopping with Pristine Pet Supply.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received. Orders are processed Monday through Friday, excluding major holidays.

Shipping Locations

At this time, we ship to addresses within the United States only.

Shipping Rates

• Standard Shipping: $6.95

• FREE Standard Shipping on orders of $49.00 or more (before taxes and after discounts).

Shipping rates are displayed during checkout.

Delivery Estimates

Most orders arrive within 3–5 business days after they have been shipped. Delivery times are estimates and may vary depending on product availability, weather, carrier delays, holidays, and your delivery location.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, when available.

Multiple Shipments

To provide the fastest delivery possible, items in the same order may ship separately from different fulfillment locations. You will receive tracking information for each shipment if applicable.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

Lost or Damaged Packages

If your package is lost, arrives damaged, or you experience any shipping issues, please contact us as soon as possible. We will work with the shipping carrier and our fulfillment partners to help resolve the issue.