Shipping Policy

Thank you for shopping with Pristine Pet Supply. We aim to make our shipping process clear and straightforward so you know what to expect before completing your purchase.

Order Processing

Most orders are processed within 1–2 business days after payment has been received.

Orders are generally processed Monday through Friday, excluding major holidays. Processing times may vary depending on product availability and fulfillment location.

Shipping Locations

Pristine Pet Supply currently ships to the contiguous United States only (the lower 48 states).

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, other U.S. territories, APO/FPO addresses, or international destinations.

Certain products may also be subject to additional carrier or destination restrictions.

Shipping Rates

Standard Shipping: $6.95

Shipping charges are displayed at checkout before you complete your purchase.

Certain products, oversized items, or orders fulfilled from different locations may have different shipping rates. Any applicable shipping charges will be clearly displayed at checkout before payment.

Delivery Estimates

Most orders are expected to arrive within approximately 3–8 business days after processing.

Delivery times may vary depending on the product, fulfillment location, shipping method, and destination.

Delivery dates are estimates and are not guaranteed. Weather, carrier delays, holidays, high-volume periods, and other circumstances outside our control may affect delivery.

Multiple Shipments

Pristine Pet Supply works with multiple fulfillment locations to provide a broad selection of pet products.

Orders containing multiple products may arrive in separate packages or at different times. When available, tracking information will be provided for each shipment.

Order Tracking

Once your order ships, tracking information will be sent to the email address associated with your order when available.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing an accurate and complete shipping address. Additional shipping charges resulting from incorrect or incomplete address information may be the customer's responsibility where permitted.

Lost, Delayed or Damaged Packages

If your package appears to be lost, arrives damaged, or you experience another shipping issue, please contact Pristine Pet Supply as soon as possible.

We will work with the applicable shipping carrier and fulfillment partner to investigate and help resolve the issue.