Shipping Policy
At Pristine Pet Supply, we work hard to get your order to you as quickly as possible. Here's everything you need to know about our shipping process.
Processing Time
Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Free Standard Shipping on all orders over $49 — delivered in 3-7 business days.
Standard Shipping (orders under $49) — $5.99, delivered in 3-7 business days.
Expedited Shipping — $14.99, delivered in 2-3 business days.
Order Tracking
Once your order ships, you'll receive an email with your tracking number. You can use this to monitor your delivery status at any time.
Shipping Restrictions
We currently ship to all 50 US states. We do not ship to P.O. boxes or internationally at this time.
Questions?
If you have any questions about your shipment, please contact us and we'll be happy to help.