Return Policy
We want you and your pet to be completely satisfied with every purchase. If something isn't right, we're here to make it right.
Returns
We accept returns within 30 days of delivery for items that are unused, unopened, and in their original packaging. To initiate a return, please email us at support@pristinepetsupply.com with your order number and reason for return.
Exchanges
If you received the wrong item or your product arrived damaged, we'll send a replacement at no charge. Please contact us within 7 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened food or treats
- Opened grooming products
- Personalized or custom items
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method. You'll receive an email confirmation when your refund has been issued.
Questions?
Please contact us if you have any questions about your return. We're happy to help!