Orders & Shipping
How long does shipping take?
Most orders ship within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $49.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Return Policy page for full details.
How do I start a return?
Email us at support@pristinepetsupply.com with your order number and reason for return and we'll guide you through the process.
Products
Are your products safe for pets?
Yes. We carefully vet every product we carry for quality and safety. Many of our products are vet-recommended.
Do you carry products for both dogs and cats?
Yes! We carry a wide range of products for dogs, cats, and other small pets.
Account & Orders
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save your details for faster checkout.